Guarantee

2 years warranty

Do you value Quality? We also!

Therefore we are happy to give you 2 years warranty on your hypoallergenic 316l stainless steel pendant, as well as our high-quality chains, because we believe in our jewelry and his longevity.
 
The guarantee applies to all defects that can be traced back to material, processing or construction errors. In the case of a guarantee, the defective article will be exchanged for an equivalent article after it has been returned and the obvious defect has been determined.

However, if your piece of jewelery shows damage or defects due to improper use or negligence (scratches, dropping or knocking), as well as changes to the product or optical changes caused by normal wear and tear. Likewise, water damage or soiling of the product do not constitute a guarantee.
 
HEADS-UP: 
Your invoice is also your guarantee certificate! Please keep your invoice in a safe place so that you can show it if necessary.

In the event of a warranty claim, please send us an email with the information about your order and a photo of the product in question. In the next step, if there is a warranty claim, we will send you a free shipping ticket and will exchange your item as soon as we have received and checked your product.

If you have any questions about your warranty claim, our customer service will be happy to advise you: info@charmz.at or in our live chat