We try our best to send you the perfect piece of jewelry. However, should it ever happen that your new piece of jewelry does not make you happy, write to us in ours Live Chat or by E-Mail an and we will try to find the best solution for you.

If you do not want to keep your piece of jewelry, then send the unworn piece of jewelry in the undamaged original packaging within the 14-day return period to:

Charmz eU

Marcusgasse 4-12 / 5 / R02

1140 Vienna / Austria

Please enclose a slip of paper with the following information so that we can assign your return more quickly.

  • Name
  • Address
  • Order number

At the moment we do not cover the costs for the return shipment, so you have to bear these yourself.

Unfree shipments can not be accepted by us.

After receiving your return, we will amount within Refunded 1-2 weeks.